Product Support

Policies

WARRANTY POLICY:

We warrant our products for one year starting from the date of purchase.  This warranty is fully transferrable and follows the product, not the owner.  The warranty covers defects in workmanship or materials, and does not cover misuse (intentional or otherwise) or other damage, acts of God, etc.  Disaster Area Designs will provide return shipping for warranty repairs at no charge, shipments to Disaster Area Designs are the responsibility of the customer.

RETURN POLICY:

We will accept returns within 7 days of customer receipt, for products purchased directly from this website.  Products must be in like-new condition with no chips, scratches, or hook-and-loop fastener or residue.  A restocking fee of 20% applies to all returns.  Apparel is not returnable.  

Products purchased from our dealers are not eligible for returns through Disaster Area Designs, please contact your dealer to arrange a return.  

INTERNATIONAL SHIPPING POLICY:

We ship all over the world via a variety of carriers including USPS and DHL.  We will not declare packages at a lower value, and all customs and duties are the responsibility of the importer / customer.  Please check with your local Customs or tax agency to determine what taxes and fees you may have to pay. All of our shipments are classified “DDU".