Contact Us

To contact us, please fill out the form. We strive to answer all emails within one business day.

Help Us Help You

For the fastest and most effective support, please be specific in your message:

• Include your controller model/generation and firmware version

• Describe what you're trying to accomplish

• Explain exactly what's happening vs. what you expected

• List any troubleshooting steps you've already tried

The more details you provide, the better we can assist you without additional back-and-forth emails.

IMPORTANT: The older Gen1 and Gen2 controllers are no longer supported. We do not offer any support for these devices other than the manuals and archived firmware on the Support page. Gen1 and Gen2 controllers are NOT compatible with HX Stomp or any newer MIDI devices. We recommend you upgrade to a Gen3 controller.

Please note that we do not answer support inquiries by telephone. While we love talking to our customers, many technical support situations require sending photos, videos, or firmware files. That’s really tough to handle over the phone! If you need technical assistance, please email using this form and we’ll be happy to help.

Please add support at disasterareadesigns dot com to your contacts to ensure you receive our reply. If you don’t hear back from us within one business day, please check your “SPAM” or “JUNK” email folder.