Sorry, we’re not hiring at this time.

We’re looking for a person to answer customer support emails on a part-time, remote basis. We’ll never ask you to come in to the shop or even to put pants on, and we don’t require you to work any set hours. The job is 10-15 hours a week in most cases, although there are opportunities for more hours if you want to help create content for our Youtube or social media channels.

If you’re interested, please fill out the form below and submit it. We don’t need your resumé or C.V., but we do need you to have an excellent understanding of MIDI particularly with regards to effects pedals. To that end, we’ve included three sample emails to test your skills and email etiquette.

We look forward to working with you!

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Sample Emails

The following sections are actual customer emails we've received, and are representative of some of the questions you'll be expected to answer. Please answer each question to the best of your abilities and knowledge. Also consider that by the time a user reaches out for help they may be frustrated or upset, so please be kind and empathetic.

Sample Email #1

I'm looking for a small midi footswitch for my HX Stomp that I can program individually. I'd like to assign global bypass and maybe preset up/down to the midi footswitches. From what I have read so far, the midi baby 3should be pretty much what I am looking for. Is it possible to assign PC snd CC messages individually? Thank you

Sample Email #2

I like your controllers. I was looking at the DMC 3XL or DMC 4. I'm midi stupid. Thought it might be best to ask ya'll. I've got an Exholution2 Deluxe and a Tensor. What would work best with this setup? And how do i go on hooking them up? Does the little knob ( on the side of your controllers) take the place of an exp.pedal input? If you'd get me on the right foot here, I'll spend some money with you guys, If that's ok with ya'll.

Sample Email #3

Hi, I currently have a joy pxl live, and I am connecting 2 midi devices through the midi out of the switcher. I also have towards the beginning of my chain, a Source Audio C4 controlled via usb midi of the DMC micro. My question is can I daisy chain this way to also control the C4 from my main switcher? Joy Switcher midi out to Walrus D1 midi in Walrus D1 midi out to Walrus R1 midi in walrus R1 midi out to DMC micro 5 PIN midi DMC micro USB to Source Audio C4 Could it work somehow?